In line with government advice on the management of the coronavirus outbreak, it has become necessary to make changes in the way we deliver our services.
Access to Offices
Our offices will close with immediate effect and until further notice. We can be contacted on 0300 111 2211. You can also email enquiries@choice-housing.org
Service Delivery
The Association will strive to continue to deliver services with reduced face-to-face contact. However, please note that staff will not be undertaking home visits until further notice.
Rent Payments
We will have a sensitive approach to those in financial difficulty. If you are worried about money, our Financial Inclusion Team are available to help with benefits, debt and budgeting issues. You can contact our Financial Inclusion Team on 0300 111 2211 for advice and support.
Repair Service
We continue to prioritise critical service delivery including works of a health and safety nature and essential servicing. However, urgent and routine repairs should be reported and we will endeavor to attend within agreed timescales. To minimise the spread of the virus and in keeping with the Government’s advice on social distancing, when reporting repairs, staff will be asking all customers if they are self-isolating or shielding, and if so, Choice Services engineers will be advised. Our engineers will carry out a risk assessment when attending to the works and will contact you to advise on what to do next. Repairs can be reported by calling us on 0300 111 2211 or by email to repairs@choice-housing.org
To minimise the risk of virus transmission, please advise us immediately if anyone in your household has Covid-19 symptoms.
When our contractor attends, please adhere to the following where possible:
• Maintain minimum 2 metre social distancing from any engineer or Choice staff member visiting your home;
• Wear a mask or mouth covering such as a scarf;
• Clean contact points such as door handles before and after the visit;
• Wedge open doors to any room we need access to;
• Ventilate any room we need access to by opening windows;
• Keep all family members and pets out of affected rooms;
• If requested, please allow our engineers and staff to wash their hands.
Please advise our engineer or staff member if you prefer them to wear a mask.
We very much appreciate your assistance and co-operation
